How an e-Commerce Business Simplifies Product Documentation with Contendo Server

For e-commerce businesses, product documentation is essential for both customers and support teams. A growing marketplace struggled with efficiently managing product manuals, warranties, and safety guides.

The Challenge

  • Inefficient Organization: Needed structured metadata tagging for better access.
  • Document Overload: Thousands of vendors uploaded product documents daily.
  • Slow Retrieval: Searching by SKU or brand was sluggish.

The Contendo Server Solution

  • Cost Savings: Eliminated the need for expensive enterprise content management systems.
  • Smart Metadata Storage: Allowed instant filtering by brand, SKU, and product type.
  • High-Performance API: Ensured lightning-fast searches.

Results

  • Better UX: Improved customer self-service for finding manuals.
  • Faster Support Response Time: Quick access to product documents.
  • Cost Reduction: More efficient than cloud-based CMS solutions.

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